GENERAL

Q. Which mobile customers can use this service?

A. The ringtone service is available to customers of Telstra, Vodafone, and Optus and participating service provider GSM networks. The Service is not currently available to all CDMA customers and customers of 3, Orange and Virgin mobile networks.

Q. How do I know if my mobile phone can receive ringtones?

A. Not all mobile phones support ringtones so please ensure your mobile phone is compatible before you attempt to use this service. To check if your phone is on the list of compatible mobile handsets, click here.

Q. Why are some phones not compatible to download a ringtone?

A. Different phone models have different operating system software, using different message formats, different sound files and different image sizes and formats. If a phone isn't listed as compatible, it is because we cannot guarantee that it will work on your handset.

RINGTONES

Q. What is a Polyphonic or True Tone ringtone?

A. A ringtone is a melody played by your mobile phone when an incoming call is received.
Polyphonic ringtones play several notes simultaneously, so the ringtone has a much richer sound of the melody. A True Tone is an ever higher quality melody again and has a more life-like sound. Please check that your mobile phone is compatible to receivetrue tone ringtones before you attempt to use this service.

Q. When will I receive my ringtone?

A. Normally the ringtone will be delivered to your mobile handset within a few minutes, however if the networks are particularly busy it may take up to 24 hours.

Q. How do I download and save the ringtone to my mobile phone?

A. Before you can download anything you will first need to make sure your WAP settings are configured and working correctly on your mobile phone. If you are unsure, please contact your mobile service provider (Telstra, Vodafone, Optus etc) for assistance.

To request your ringtone, send a text message containing the ringtone code via SMS to 1999 1669. You will receive a reply message which you will need to open by clicking on the ‘Show’ or ‘View’ option on your mobile phone (some mobiles may have a different name for this option). When you open the message the ringtone will be downloaded to your mobile phone. Make sure you save the ringtone by clicking on the ‘Save’ option.
Note: The saving procedure varies from one handset to another.

Q. How much does it cost to download a ringtone?

A. Each SMS ringtone request costs $0.55 including GST each. Standard WAP/GPRS charges will also apply when you download the ringtone to your mobile phone.

For information regarding your standard GPRS rates contact your mobile services provider before using this service.
For account customers, all charges will appear on your next mobile telephone phone bill. For pre-paid customers all charges will automatically be deducted from your credit balance.

Q. I want to order a ringtone but keep getting an error message, what am I doing wrong?

A. When requesting a ringtone from 1999 1669 you need to follow the instructions and make sure you send the correct ringtone code (‘LKT’ for the true tone version) via SMS. If you send an incorrect or incomplete SMS code to 1999 1669, we don’t know which ringtone you are requesting and will send you an error message in reply.

Q. The message 'Check IP Address' appears when I try to retrieve my download?

A. "Check IP Address" or "Check Homepage Address" means WAP and GPRS have not been activated on your mobile phone.
You will need to contact and arrange with your mobile service provider to have your WAP & GPRS connection activated.

Telstra 125 111
Optus 1300 300 937
Vodafone 1300 30 10 30

If GPRS has already been activated in your phone and you have a Nokia 3100, 3200, 3530, 5100, 6100, 6200, 6610, 6800, 7210, 7250 or 7250i go to "Services" on your phone menu and then select "Settings", the option "Connection Settings" appears on some phones, if it does, select it, on others it goes straight to "Active Service Settings".

Underneath "Active Service Settings" your service provider's name should appear. If the settings aren't saved correctly, the word "Spare" or another service provider will be listed. Select the correct service provider in "Active Service Settings" and then go into the "Service Inbox" to download the file.

TRUE TONES

E28: E28

HUA WEI: U626

LG: F1200

MOTOROLA: C380,C650, C650, E680i, V3, V300, V360, V600, V620, V975

NOKIA:, N70, N90, 3200, 3220, 3230, 3300, 5140, 6020, 6021, 6060, 6101, 6170, 6220, 6230, 6230i, 6260, 6600, 6670, 6680, 6681, 7200, 7260, 7270, 7280, 7600, 7610, 7710, 8800, 9300, 9500

PANASONIC: EB-X800, X70, X500

SAMSUNG: E530C, E640, E720C, E730

SIEMENS: C65, CF75, S65, SK65

SONY ERICSSON: K300i, K500i, K600i, K700i, K750i, P910i, S700i, T610, T630, W800i, Z520i, Z600, Z800, Z800i